How do I place an order?
1) You can create an account on https://merch.freaglesofindia.org/ by using your Freagles of India Official Merchandise email address. You will receive an email asking to confirm your account creation. Search for this email even in your spam, promotion or others folder. If you haven't received the email, please write to [email protected] from your Freagles of India Official Merchandise account id. We will manually activate your account.
2) Validate your email by logging into your mailbox and activating your account by clicking the link sent to you. Once activated you can login and browse through the range of products.
3) Add your selected products to the shopping cart and update the quantity you want to order.
4) Update your address and contact details, as we will need to deliver your consignment and update you on the order status of the consignment.
5) Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order update against your account. If there are problems in making your online payments then call us on 8867257359 or write to us on [email protected] from your Freagles of India Official Merchandise email address, and we will resolve the issue.
6) You can check your order status against your order ID for tracking till the consignment is delivered to you.
What modes of payment does the store support?
The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).
My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?
This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case the order doesn’t go through (i.e - you don’t receive an order confirmation email) but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry!
Please get in touch with us via chat or phone, and share the below details:
1)Amount that got debited.
2)The email id you would’ve used to place the order.
We will have to check the status on our payment gateway. The payment status can either be captured, pending, or failed
In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details .
If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.
If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days.
Is this website open to all general public?
Are there any limits in purchase?
No. You can purchase any items listed on the website and up to any amount and quantity.
Can I get this delivered to any place wherever I want?
We deliver to all Tier I and Tier II cities across India
Is it compulsory to login as a User to make a purchase on the website?
Yes. It is compulsory to login using your Freagles of India Official Merchandise email address to make a purchase.
What is your return policy?
Check our Return Policy on the footer of the website.
I have a quality problem with the product I just received. What do I do?
Unhappy with a purchase? Go through our Returns Policy and see if you would want a replacement. If there are any clarifications, do get in touch with us.
Whom do I contact in case I need any support or more details?
Mail us on [email protected] and we will get back to you within 2 working days. You can also call us on+91 8867257359.
What is the time that you take for delivery?
Check the Delivery Timelines page at the footer of the website.
How are my items packaged and made tamper proof?
All items are carefully packaged at our warehouses so as to avoid any form of damage.
I would like additional customization on the product. Is that possible?
Some products have a feature where your name can be customised. If this is applicable on a product, you will see a mention of the same against the product on the website
My password is not working/how can I reset my password?
You can reset your password by clicking on the ‘Forgot your Password’ link in the sign-in page. You will receive a link to reset your password on your registered email address.